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Transferred number from vodafone to EE but text messages not working

Butterworth
Explorer
 
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@Butterworth  What device are you using ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hi I have a Samsung A71. It looks (from reading stuff) as though the old pre-port number is hard coded to the SIM...not sure how this can be changed to the correct, ported number.

Thanks

bristolian
EE Community Star
EE Community Star

Hi @Butterworth 

 

When did you port your number across, which day?

 

When you say text messages aren't working - are you able to advise how? Are they not sending? Or is the issue something else - you've mentioned the incorrect number being used?

 

Can you make & receive calls ok?

Transfer no Vodafone but pac cod need

Leanne_T
EE Community Support Team

Hi @Supriyaphadnis 

 

Thanks for coming to the community. 

 

Would you like to transfer your number from another network to an EE SIM card? 

 

If you can let me know some further information, I will certainly see what I can do to help 🙂

 

Leanne.