Tracking not working

calvii
Investigator
Investigator

‎20-10-2020 05:19 PM

Hi 

 

I’ve searched the threads regarding iPhone 12 orders and it seems people can track their status. However mine just says

”

Sorry, you can't track this order type just yet.

At this time, we can only provide tracking for orders with a pay monthly device. Items ordered with our superfast delivery service and some orders with multiple items also can't be tracked.

If you've ordered a pay as you go handset or device, or an EE SIM Only, your order should arrive within 48 Hrs. Keep an eye out for SMS or email updates from EE.”

 

I ordered through live chat as an additional line last Sunday . I’ve been on chat again and the order is accepted so it’s all gone through I would just like to see expected despatch and delivery dates like everyone else. Thank you 

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6 REPLIES 6
Robinsonboy1
Established Contributor
Established Contributor

‎20-10-2020 05:44 PM

Mine is the same, I’m assuming it will update once there’s tracking info. 

Kieranb4
Established Contributor
Established Contributor

‎20-10-2020 10:44 PM

Mine is the same however... when I click the tracking link again, for WhT ever reason it seems to load fine the second time, maybe give that a try.

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calvii
Investigator
Investigator
In response to Kieranb4

‎21-10-2020 07:50 AM

Oooo you mean refresh the page and try Again? 

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Robinsonboy1
Established Contributor
Established Contributor
In response to calvii

‎21-10-2020 07:57 AM

Oh that works!

I clicked on the link again in my email.

Thanks

Sent from my iPhone
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calvii
Investigator
Investigator
In response to Robinsonboy1

‎21-10-2020 08:29 AM

Ahh I just used the order tracking page as I didn’t get confirmation email

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Ashkii
Investigator
Investigator
In response to calvii

‎21-10-2020 04:11 PM

still not tracking for me!

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