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Stopping All inclusive calls

djg145
Established Contributor
Established Contributor

‎05-05-2021 03:10 PM

Hello, I recently joined EE on the 14th April, with Fibre Broadband and All Inclusive phone calls.

 

We have decided that in reality we do not need the 'all inclusive' phone call part of the package and therefore wish to cancell this part.

 

I phoned EE and was told that this could be done, but that they would be unable to do it until I have been with them for 30 days, the system apparently locks the account.

 

Is this the correct information?

And if I phone up on the 14th May I will be able to cancell the 'Anytime phone calls' ?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-05-2021 03:43 PM

If that's what they say their rule is. It doesn't seem unreasonable.. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎05-05-2021 05:45 PM

Hi @djg145

 

Welcome to the community.

 

Yes, if you call 30 days later, they should be able to remove the calling add-on for you.


Chris

0 Helpful