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Still not received my add to plan Samsung 43” 60Q tv!!

Christian_462
Visitor

‎19-11-2019 11:10 PM

Ordered my add to plan tv which was supposed to be delivered today, spoke to CS and 1 advisor told me it’s getting delivered by parcel force And the other by DPD. Searched my tracking number to see where my parcel is and says it hasn’t been shipped but on the EE CS system says it’s been shipped! I’m an employee and I’m not too happy about this.. I’ve also payed money upfront and going to be paying £55 a month for something that I haven’t received!! 

0 Helpful
2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

‎19-11-2019 11:43 PM

Hi @Christian_462 

 

Welcome to the EE Community,

 

unfortunately there is no account related access here on the community you would need to speak to the services team in order to get a update.

 

Thanks,

 

David.

 

 

0 Helpful
Jon_K
Former EE Employee

‎20-11-2019 08:44 AM

Hi @Christian_462.

 

Welcome to the community.

 

As @David has mentioned, our Customer Care team will have access to your account and be able to provide you with an update.

 

Let us know how you get on.

 

Jon