Still no phone..

mkw2708
Investigator
Investigator

‎13-12-2021 04:23 PM

Ordered the iPhone 13 pro max - graphite 128gb on the 5th December. Had an email

to say it was confirmed etc and delivery would be within 7 days. I am now on day 8 and still have had no update nor the phone. Does anyone know if changing the colour of the handset would mean I get it quicker? 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎13-12-2021 04:28 PM

@mkw2708 Do you still have that email ?  What does it say exactly? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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mkw2708
Investigator
Investigator
In response to Chris_B

‎13-12-2021 04:39 PM

B0E8B8A3-4E6C-4B5A-B29C-08BD60DD2F4E.jpeg

When I ordered the phone the website stated the phone would be dispatched within 7 days. 

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Katie_B
EE Community Support Team
In response to mkw2708

‎13-12-2021 05:12 PM

Hi @mkw2708. 

 

The delivery guidance remains the same for this device. 

 

I would recommend getting in touch with our customer care team on 150. 

 

Katie 🙂

mkw2708
Investigator
Investigator
In response to Katie_B

‎13-12-2021 07:45 PM

I did try too but was on hold for over an hour

Get Outlook for iOS
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Leanne_T
EE Community Support Team
In response to mkw2708

‎14-12-2021 08:24 AM

Hi @mkw2708

 

If you can try again, the team will have access to your account and check the order for you. 

 

Let us know how you get on 🙂

 

Leanne. 

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