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Splitting bands

Loula1996
Investigator
Investigator

‎30-04-2021 02:15 PM

Hello I split my bands ages ago and recently my internet has become really slow so I want to put it bank to normal how can I do this? I can’t seem to get to my advance wireless settings on my phone 😞 

0 Helpful
10 REPLIES 10
Loula1996
Investigator
Investigator

‎30-04-2021 02:04 PM

How do i get to this page? I split my internet ages ago but now want it bank and can’t remember how to do it 😞 

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XRaySpeX
EE Community Star
EE Community Star
In response to Loula1996

‎30-04-2021 02:38 PM

On the Advanced / Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it OFF. Then both bands will appear as 1 combined SSID not starting with "5GHz-". But I can't see it helping you with speed of your BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Loula1996
Investigator
Investigator
In response to XRaySpeX

‎30-04-2021 02:39 PM

What is the SH as I can’t seem to get to the advance/wireless settings 

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XRaySpeX
EE Community Star
EE Community Star
In response to Loula1996

‎30-04-2021 02:41 PM

The Smart Hub. What do you see from your phone when you login to the router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Loula1996
Investigator
Investigator
In response to XRaySpeX

‎30-04-2021 02:43 PM

Just keep getting this there is no advance/wireless settings 😕 

553EEBFF-D644-4F19-BC2C-D81B9FBD445C.png

0963CF0B-86E4-4F38-9270-FDB9B0175B4C.png

 

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XRaySpeX
EE Community Star
EE Community Star
In response to Loula1996

‎30-04-2021 02:49 PM

Of course, there isn't That's your MyEE! That has nowt to do with your router. You need to login to the EE SH itself (see label on back). Remember?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Loula1996
Investigator
Investigator
In response to XRaySpeX

‎30-04-2021 02:53 PM

image.jpg

 

That label?

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XRaySpeX
EE Community Star
EE Community Star
In response to Loula1996

‎30-04-2021 02:59 PM - edited ‎30-04-2021 03:05 PM

Well, yes & no! It's on the back & front of the slider you have removed. Anyway that image can't be approved as you would be revealing your WiFi pwd to public gaze.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Loula1996
Investigator
Investigator
In response to XRaySpeX

‎30-04-2021 03:07 PM

Okay, I’ll have to find it. Finding your responses very rude but thanks for your help I guess. 

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