Sound on streaming content

[DavidStearman]

I recently dual sim my iPhone 12 Pro Max. I have set it up so all my data goes through my eSim. 
since doing this when I’m out I would watch tv apps get perfect playback but no sound on 4g network which worked perfectly before dual sim. 
everything works as it should on wifi. 
don’t know what to do?

[Christopher_G]

Hi @DavidStearman

Welcome to the community.

Do you get a good signal when you have this sound problem?

Chris

[DavidStearman]

Hi
Tried different locations. 2 bars lowest up to full strength.

[Christopher_G · Accepted solution]

Could you try resetting your network settings please and re-test, @DavidStearman?

Tap Settings > General > Reset > Reset Network Settings > Follow on-screen prompts.

Chris

[DavidStearman]

Hi Chris.
I have done what you said and just tried it on 4g and it looks like it has fixed it.
Thanks for help.

Dave Stearman
Sent from my iPhone

[Christopher_G]

That's great to hear, @DavidStearman.

Keep an eye on it and let us know if the problem comes back. Fingers crossed it's sorted. 😄

Chris