Somehow ordered wrong phone

[WebbyG]

Hi, 

Damn if I haven't just realised I've G I tv the wrong phone somehow..?!,?

I wanted the galaxy note 20 ultra and somehow I ended up with the Note 20 😕🙁 I don't know how it happened but can I get it swapped over?? 

[Northerner]

Hi @WebbyG 

If you are within 14 days of ordering, then you can cancel your contract which will revert you back to your old tariff. You can then upgrade again.

You would need to speak to EE on 150 about this process.

Thanks

[WebbyG]

Thank you @Northerner I managed to get someone to sort out a silver bag for me. I take it I send the Sim back with everything?

[Katie_B · Accepted solution]

Hello @WebbyG. 

The silver bag is for the device and the contents of the box. 

You do not need to return the SIM. 

Katie 🙂

[WebbyG]

Oh, okay, thank you Katie. So does that mean I'll keep the same number? Also how  long does it take the bag to arrive normally?

Thanks & sorry for all the questions, 

Gareth 🙏😊

[Jon_K]

Yes, you'll keep the same number, @WebbyG 🙂

The bag will be sent in the post, so it may take up to seven working days.

Jon