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Sim to Nano

Tellivision
Visitor

‎04-06-2020 11:14 PM - edited ‎04-06-2020 11:15 PM

Good evening!

 

I've bought a replacement handset outright  but have found that it requires a Nano SIM rather than the standard Pay As You Go (PAYG) SIM I currently have.  My current phone is on its last legs so I need to move over to the new handset as soon as possible.

 

I tried to order a replacement using the 'replacement SIM - new handset and current SIM does not fit' option only to find that having filled in my details there was no way to explain I was after a Nano SIM so now I'm concerned I'm going to be charged for a new standard SIM and still not have a Nano SIM.

 

With Covid-19 meaning fewer people on the helpdesk to answer calls, is there any way I can order a new PAYG Nano SIM (and get my current number transferred onto it) without having to try to phone from an area with patchy network coverage only to wait in a long telephone queue?

 

Thanks in advance,

 

Chantelle

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎04-06-2020 11:16 PM

You'll be OK! You'll be sent a combo-SIM consisting of all 3 sizes where you press out the size you want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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