Sim Swap - identity theft

CristianTurcu
Visitor

Hello,

someone just hacked my sim number . How can i immediately freeze my account??? 
Cyber security can’t do this 

2 REPLIES 2
chistery
EE Community Star
EE Community Star

Hi @CristianTurcu How do you know you've been hacked?

 

If you want to get your SIM blocked, call EE, they are open 24 hours a day for this.

 

https://ee.co.uk/help/help-new/safety-and-security/lost-stolen-and-damaged/my-device-has-been-lost-o... 

mememememememe1
Investigator
Investigator

I just had same problem today.Someone sim swaped my card and hacked my emails.when called EE 1st they didnt even want to freeze my sim card,but 15 mins later and lots of explanation how this works they did freeze it