Sim 1 not working

[lore_san]

I just bought a new note 20 ultra and the slot for sim 1 is not working at all, don't know how to proceed. 

[Christopher_G]

Hi @lore_san

Welcome to the community.

Is that the physical SIM slot? Is it an EE SIM in there? Where did you buy the phone from?

Chris

[lore_san]

Hello, yes, is the physical SIM slot the one not working, is indeed an EE SIM card even I ordered a replacement because I believed that maybe the SIM was faulty but still nothing.  I bought the phone on the EE website.

Lore

[Christopher_G]

What happens when you try to use it, @lore_san?

Do you get any error messages or anything? Do you have an eSIM set up?

Chris

[lore_san]

When the phone starts it shows "no service" and then "emergency calls only".. so I can't use the red unless I activate the wifi calls, if the "wifi calls" are activated then it shows me EE on the top of the screen. But I insert my SIM card in another phone just to check and is working on there, butq on the new galaxy note 20 ultra is not working. 

And noup, I don't have an e-sim set up.

Thanks

Lore

[Christopher_G]

OK thanks @lore_san

I'd recommend speaking to our technical support team so they can check everything is OK from our side.

You can find our contact methods, including a live chat for pay monthly customers, on our get in touch help page.

Chris