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Sent off a tablet for repair they said was damaged

Gemhammers
Visitor

Since December 2020 this tablet would not connect to Internet called lots sent it off they said they recieved it with a crack across screen 1 corner to another the opposite corner, I don't think so but life time warrenty is void, I have to pay to fix it it had a tempered screen protector and a thick rubber case that did not come off until it was collected I have clear picks of it without cracks.... What do I do apart from sending the pics in

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Gemhammers   Send the pics in.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

Hi @Gemhammers,

 

Welcome to the EE Community.

 

Please get in touch with Customer Care to discuss your repair.

 

They'll be happy to help.

 

James