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14-11-2020 08:14 AM
14-11-2020 11:18 AM
Hi @RebeccaMuir,
Welcome to the community 🙂
You can return your new or upgraded device within 14 days if you are not happy with the device or Upgrade you completed.
You would also have options to exchange the device depending on which Upgrade Plan you are on.
If you are on an Upgrade Anytime plan, you can change your phone after 15 days of your last renewal.
Alex 🙂