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Samsung s21

Profile closed
Not applicable

‎26-09-2021 09:20 AM

Good morning all

I ordered the Samsung S21 in store on the 8/9/21 and today 26/9/21 I haven't received any news or phone.

Contract was made in store, although no confirmation email was sent. I was provided a pre-order number and a 7days until dispatch.  It's nearly 20 days...

Worst case scenario, can I cancel my contract and go for something else? Store staff told me I have to wait until phone is delivered before cancelling. Is that true? If so that's unfair, being locked in a contract for weeks, without slaving a phone..

Been in store twice, the just say "wait for a text" and nothing more. 

 

Hope you guys can help me

 

Regards

AA

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎26-09-2021 09:55 AM

@Profile closed  You don’t have the device so you’re free to cancel the contract any point you like if you had the device then no you can’t.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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