Samsung s21 ultra

[Dee9059]

Hi there. I want to order the new Samsung with smart benefits but it won't let me without trading in my old phone but I don't want to trade my old phone in as it's  going to my son. Is there a way around this to still get the phone and the bundle without trading in the phone? 

[Katie_B]

Hello @Dee9059. 

Thanks for coming to the community. 

How long is remaining on your current contract?

Katie 🙂

[Dee9059]

@Katie_B I'm with 3 and I'm due to upgrade now, so it will be a new phone/contract with ee. My broadband is already with ee so I want to move my mobile over too but the phone and bundle I want to get is only saying I can get it if I trade in my phone. 

[Katie_B]

Thanks for coming back to me @Dee9059. 

What plan are you selecting?

Please also provide colour and memory size.

I would love to follow the process and be to see this error so we can help further. 

Katie.

[Dee9059]

@Katie_B  I'm clicking on new device then going down to silver 128gb, unlimited data, £30 up front and then £70 a month 

[Katie_B]

Hi @Dee9059. 

The plan your selecting is highlighted as a trade in plan. 

If you have no device to trade in and wish to start a new contract there is the plan of Samsung Galaxy S21 Ultra 5G 100GB for £79 a month £30 upfront. 

Katie 🙂

[Dee9059]

@Katie_B okay thanks. I guess no bundle with that one then? 

[Katie_B]

Hi @Dee9059. 

Please click on this link and scroll down to see all plans. 

There are some which include smart benefits. 

Katie 🙂