Samsung overheating when video calling then turning off

[Suebob34]

When I video call, my phone says its overheating & then turns off . Is this dangerous? 

[Chris_B]

@Suebob34   It’s getting hot because it’s draining the battery quickly.    This is not good for the battery at all,   Batteries do get warm when being used but it shouldn’t get to the point of turning off because it’s that hot.   What device is it and how long have you had it.   If the battery has chemically aged this could be the reason as chemically aged batteries will get hotter quicker.  

[Northerner]

Hi @Suebob34 

What Samsung phone do you have and what video app are you using?  

Try booting into safe mode and see if the same problem occurs, 

Thanks

[Suebob34]

Hi its the Samsung fe20 & I've had it for 3 months. 

[Suebob34]

Hi its the Samsung fe20 & it's the what's app video I'm using 

[Leanne_T]

Hi @Suebob34

Welcome to the community. 

Is the Samsung getting warm to the touch or too hot to touch when using WhatsApp for a video call? 

Thanks 🙂

Leanne.

[Kirigaya_Kazuto]

Is your phone on the latest software?

I use Facetime on my iPhone, it does get warm during a video call, because it drains a lot of battery, even for a short video call. but it shouldn't be overheating

[AuntieLouise]

My S9 is doing the same thing it's so frustrating

[Chris_B]

@AuntieLouise   That’s probably because you need to have the battery replaced.  It’s getting hot because the battery is drain fast.  The s9 is a few years old now so the battery is past it’s best, it’s chemically age.