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EE upgrade

_bitter90s_
Established Contributor
Established Contributor

‎17-09-2021 05:52 PM

Currently I am on a family plan almost a year into which I am looking to upgrade.

 

I have a fee to pay of course to upgrade but I was wondering if I could trade in my current phone iPhone 11 to help pay off the fee and upgrade to a iPhone 12.

 

Also will it effect the family plan because currently I get 100gb data which I share with my partner who doesn’t want to upgrade yet.

 

Hope this makes sense lol thanks for reading! 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎17-09-2021 06:11 PM

@_bitter90s_  You mean you have a tariff that you gift data from.  Yes it will effect it as it’ll be a new tariff and it might have a different tariff allowance.   Yes you can trade in. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
_bitter90s_
Established Contributor
Established Contributor
In response to Chris_B

‎17-09-2021 09:07 PM

Thank you for clarifying my question can I also ask how do I trade it in to upgrade can I do it one go or do I have to trade in first then upgrade? 

0 Helpful
Jon_K
Former EE Employee
In response to _bitter90s_

‎18-09-2021 07:55 AM

Hi @_bitter90s_

 

I'd recommend having a look at our Trade In Help Page.

 

This page will let you know how to get a valuation on your current phone and also how to complete a trade in.

 

Jon