Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Samsung Trade In

Shemmgm
Visitor

‎17-09-2021 07:27 AM

So I decided to upgrade my S20 on 7th September early for the S21 on Samsung trade in.

I now have the returns pack for which old phone needs to be back by 29th September. Currently I have no date when the new device will be delivered due to current shortages will this be taken note off otherwise I will get additional charges.

Anyone have same issues??

 

0 Helpful
3 REPLIES 3
Lemonlemongo
Contributor
Contributor

‎17-09-2021 08:24 AM

Yes, Ordered on the 3rd and my S20 needs to be returned on the 25th.

0 Helpful
NSH4RPY
Valued Contributor
Valued Contributor
In response to Lemonlemongo

‎17-09-2021 09:11 AM

Hopefully if its through EE they take into consideration that there are delays in distributing the devices.

 

I've recently upgraded through BT (which involved moving to EE) so hoping to receive my new device before my contract with BT comes to a end next week 😐 

0 Helpful
Leanne_T
EE Community Support Team

‎17-09-2021 09:55 AM - edited ‎17-09-2021 09:56 AM

Morning everyone. 

 

Thanks for coming to the community. 

 

If you haven't received your phone by the date on the trade in information, please have a chat with our Mobile Care team who'll do their best to make sure no charges go on.

 

You won't have to return your old device until your new one arrives.

 

Leanne 🙂

0 Helpful