Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Converted physical sim to an eSIM, now my annual upgrade option is missing

GeneralZ0DD
Established Contributor
Established Contributor

‎16-09-2021 11:35 PM - edited ‎16-09-2021 11:36 PM

As the title suggests, a couple of days ago I decided to convert to an eSIM so that I could put my work sim in my phone as well. All went as it should. Just checked MyEE and where it showed my annual upgrade date the other day, now it only shows my normal upgrade date of November next year? 

I will be calling EE tomorrow but wanted to see if this happened to anyone else

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎17-09-2021 08:42 AM

Morning @GeneralZ0DD 

 

Thanks for coming to the community. 

 

Can you text UP to 150, does this show your annual upgrade information? 

 

Thanks 🙂

 

Leanne.

0 Helpful
GeneralZ0DD
Established Contributor
Established Contributor
In response to Leanne_T

‎17-09-2021 08:55 AM

Yes it does, but when I go to myEE and sign in it says sorry but you are unable to upgrade at this time

0 Helpful
Leanne_T
EE Community Support Team
In response to GeneralZ0DD

‎17-09-2021 09:25 AM

Thanks @GeneralZ0DD

 

If this is not showing in your My EE account, please get in touch with our Mobile Care team they can get this looked into and if needed raise a support ticket for your My EE account. 

 

Leanne 🙂

0 Helpful
Related Content