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Samsung Galaxy active watch

Pauljones1
Explorer

‎29-09-2019 08:37 PM

I upgraded over a week ago and submitted my claim for the free Samsung Galaxy active watch and have not received a confirmation email as yet, checked my spam box 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎29-09-2019 09:02 PM

Hi @Pauljones1 

 

You will need to contact Samsung as per the page you submitted your evidence. The promotion is by Samsung not EE.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team
In response to Northerner

‎30-09-2019 10:05 AM - edited ‎30-09-2019 10:07 AM

Hello @Pauljones1

 

Thanks for coming here.

 

I have found this information for you on the Samsung Website.

 

If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team at watch@samsungpromotions.claims, 0343 208 4777(UK, CI and IOM Participants) or 01 695 0667 (ROI Participants)

 

If you contact Samsung by email or phone, they will be able to help you with the Watch 🙂

 

Hope this helps 🙂

 

Leanne.

0 Helpful