Samsung Galaxy Watch plan issue

[CBlue88]

Hi

I pay monthly for a watch plan. It used to work fine but I had to reset the watch when I upgraded my phone a few months ago. Since then, I have not been able to get the watch to connect to a mobile network. 

On the app, I go to setup a mobile plan but it takes me to the ee site to purchase a new plan. I have contacted ee before and was sent a piece of paper to activate the esim, however I am not given the option to take a picture of the qr code. 

Any advice? It's a bit frustrating paying for a service that I can't use.

[Leanne_T]

Hi @CBlue88

Thanks for coming to the community. 

Did you purchase the Samsung Watch from EE? 

Have you upgraded to a compatible Samsung phone? 

Thanks 🙂

Leanne.

[CBlue88]

Hi, 

Yes my phone and watch are with ee. I am using the Samsung s21 ultra so it should be fine! I have tried an old s10 and someone's fold 2 as well, all the same problems.

Thanks,

Claire 

[Leanne_T]

Great thanks @CBlue88

In this case, I've sent you a private message for some extra details. 

Speak to you soon 🙂

Leanne.