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SIM only deal

evo4
Investigator
Investigator

‎08-12-2020 06:06 AM

I ordered the SIM only deal of 5g and 160gb of data, on the black Friday deal, yet I go into my account and it says iam only getting 80gb of data and phone is still on 4g, Can anyone help.

 

Thanks

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎08-12-2020 09:06 AM - edited ‎08-12-2020 09:06 AM

@evo4   Is your phone a 5G phone ?  Are you in a 5G area ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
evo4
Investigator
Investigator
In response to Chris_B

‎08-12-2020 11:14 AM

  1. Hi Yes it's a one plus 8 pro and the area I am in now says on there map it's 5g.

Thanks

0 Helpful
Leanne_T
EE Community Support Team
In response to evo4

‎08-12-2020 12:50 PM - edited ‎08-12-2020 12:51 PM

Hi @evo4

 

Thanks for coming to the community.

 

If you get in touch with our Mobile Care team on 150, they can get your plan looked into and make sure this is correct and set up for 5G.

 

Let me know how you get on.

 

Leanne.

0 Helpful
evo4
Investigator
Investigator
In response to Leanne_T

‎10-12-2020 05:40 AM

Hi phoned the 150 number and sorted out about the 80gb of data , but still not getting 5g even thou it says on ee map I am in the yellow which is 5g. Operator said it's a new thing so might not get it....

 

Thanks

0 Helpful
Katie_B
EE Community Support Team
In response to evo4

‎10-12-2020 07:45 AM

Hello @evo4. 

 

Thanks for coming back and letting us know. 

 

It's great to hear you have sorted the 80GB of data. 

 

Have a great day, 

 

Katie 🙂

0 Helpful