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SIM 1

SDD
Contributor
Contributor

‎26-10-2020 04:24 PM

Hi,

I have a new Note 10+ with dual hybrid SIM card slots.  However it won't let me use the SIM 1 slot - it keeps coming up as ' SIM 1 not allowed' - so I have to use the SIM 2 /hybrid slot where it works fine.  Problem is it means I can't use my memory card or work SIM in the hybrid slot.  This defeats the purpose of having dual SIM slots. 

Can someone advise?  Ive tried contacting via 150 and also live chat  - but no access for tech support.

 

How you can help.

0 Helpful
10 REPLIES 10
SDD
Contributor
Contributor
In response to Jon_K

‎28-10-2020 11:48 AM

Dear All,

 

EE tech support line finally available today - yay, 1 ring wow.  The lovely lady told me the IMEI for first SIM slot for some reason had been blacklisted (I've never been blacklisted in my life).  She spoke to another department and they couldn't find any reason why it should be, so she had it removed.  I've just fired up phone again (10 mins later) and wahey - both SIMs are working!!

 

Many thanks to all of you that helped - it has been greatly appreciated!  🙂 🙂 🙂

 

I've just realised - I forgot to ask her if it mattered that my phone insurance is for the 2nd IMEI number not the 1st as I could not insure it at the time - does anyone know if this matters?

0 Helpful