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S21 Ultra 5G

Weegiebhoy76
Explorer

‎02-02-2021 09:39 PM

  • Anyone had the same problem as me. Pre-ordered the above phone in 256GB but been sent a 128GB instead. Just noticed when I ran the device care on my phone and noticed my storage.
0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎03-02-2021 08:55 AM

Hi @Weegiebhoy76

 

Welcome to the community.

 

How long have you had the phone for?

 

Chris

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Christopher_G

‎03-02-2021 09:13 AM

Hi @Christopher_G 

 

It was only released last Thursday 😂

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
BrendonH
Community Hero
Community Hero
In response to Northerner

‎03-02-2021 09:14 AM

@Northerner Friday*


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
Christopher_G
EE Community Support Team
In response to Christopher_G

‎03-02-2021 09:40 AM - edited ‎03-02-2021 09:42 AM

Just testing everyone's reactions speeds, @Northerner. You passed the test. 🤥

 

@Weegiebhoy76 - If you contact our Mobile Care team, they'll be able to arrange return of your phone and order the correct model and plan.

 

Chris

Weegiebhoy76
Explorer
In response to Christopher_G

‎03-02-2021 11:48 AM

Had it since Friday, when it came out

0 Helpful