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S21 Ultra 5G

Weegiebhoy76
Explorer

on ‎02-02-2021 09:39 PM

  • Anyone had the same problem as me. Pre-ordered the above phone in 256GB but been sent a 128GB instead. Just noticed when I ran the device care on my phone and noticed my storage.
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5 REPLIES 5
Christopher_G
EE Community Support Team

on ‎03-02-2021 08:55 AM

Hi @Weegiebhoy76

 

Welcome to the community.

 

How long have you had the phone for?

 

Chris

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Northerner
EE Community Star
EE Community Star
In response to Christopher_G

on ‎03-02-2021 09:13 AM

Hi @Christopher_G 

 

It was only released last Thursday 😂

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
BrendonH
Community Hero
Community Hero
In response to Northerner

on ‎03-02-2021 09:14 AM

@Northerner Friday*


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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Christopher_G
EE Community Support Team
In response to Christopher_G

‎03-02-2021 09:40 AM - edited ‎03-02-2021 09:42 AM

Just testing everyone's reactions speeds, @Northerner. You passed the test. 🤥

 

@Weegiebhoy76 - If you contact our Mobile Care team, they'll be able to arrange return of your phone and order the correct model and plan.

 

Chris

Weegiebhoy76
Explorer
In response to Christopher_G

on ‎03-02-2021 11:48 AM

Had it since Friday, when it came out

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