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S20 ultra showing NO SIM when it wakes up

bentedh
Investigator
Investigator

I have recently upgraded to the S20 Ultra 5G, and its constantly showing NO SIM when I activate the screen, and it keeps dropping calls. My old S9+ didn't have any issues at all, and I'm in the same location.

5 REPLIES 5
Christopher_G
EE Community Support Team

Hi @bentedh

 

Welcome to the community.

 

Has it shown 'No SIM' since you changed over? Did you use the SIM card from your Galaxy S9?


Chris

Hi,  yea it's been since i switched to the s20 ultra, and yea it's the same nano sim from the s9+

Christopher_G
EE Community Support Team

Did you get a new SIM card with the new phone, @bentedh? If so, could you try popping that one in?


Chris

No I didn't 

Christopher_G
EE Community Support Team

Does the original SIM work when you put it into a different phone now, @bentedh?


Chris