Long time EE customer. Like many others I pre-ordered the S20 Ultra 512gb at the beginning of March on the buds promotion. I was told it would be delivered by March 13th which came and went with the weekly generic order update email that eventually stopped too. I know many gave in and downgraded but I wasn't in any rush really. The total silence from EE was a bit concerning though.
To the point of my post: I have received zero communication regarding the status of my order, yet today I started receiving promotional texts from 150 regarding my new plan. So I check my account to see that my plan has been switched to what would have been the new expensive S20 plan. I have received no prior notification of this, but when I check my order tracking (which I gave up checking a long time ago) I see that it has been dispatched... I haven't received the phone or any tracking updates for it. So I want to know why I am now being charged for something I do not have (and to be honest no longer want).
Considering the new promotions and price cuts I wouldn't want to be paying top dollar for this old phone now. And now knowing some of the issues that have come to light from many reviews I don't believe it is the flagship phone i was expecting. Assuming it may turn up in the post I don't know what to do. I doubt the buds promo will be upheld as the cut-off date will have passed. The best option is to probably wait for the Note 20 which will have fixed all the S20 issues.
It's all a massive let down. I don't even have the phone and I'm paying for it. Joke.
