The EE Community

Ethernet Connection Constantly Disconnecting

HelloI have been with EE for broadband for about. a month now and I am having issues with ethernet Connection. It frequently disconnects and only comes back on if I reset the ethernet network adaptor on my pc, or if I hit the reset button on the hub....

Pricing on the website - sim free phone

Hi, Hoping someone here can point me in the right direction! I'm trying to buy a SIM-free phone on the website, but EE is throwing me a curveball.At the moment there is a very good offer. I also have the option to spread the cost and add it to my mon...

Broadband bill 

Network issues - website won’t show any detail

I have been trying for several days now to find out what is wrong with the 4G network in our area. The website is less than useless. After typing in username and password about a hundred times you are finally met with a red triangle saying “seirvce n...

Order status no update

HiI do have my order placed on last Monday for tadoº Smart Radiator Thermostat X Quattro Pack. The online status remains as Order Placed and. I further updates. I tried to contact the customer service and being advised it is online order, they can’t ...

EE Tv box buffering and freezing

Any fix for the constant buffering and glitches whilst watching live programmes through EE TV? Been with EE for months and tv is unwatchable. Connected via broadband as too far away to connect via cable. All apps work fine with no buffering so clearl...

I need to replace my current nano sim card to amicro sim card as ive replaced my

Hello there I need to replace my sim card from a nano sim to a micro sim to put on my new device on my current plan

Coverage in Oxford

Update: 01 July 2025  For the first location, our engineers have started legal steps with the council to legally acquire the land and agree planning permission. Pending a positive outcome from the legal negotiations, we can start building the equi...