Returning phone

potatoes1
Explorer

Hi this is a dumb question but can I still return a phone, even if the box is not completely intact. (headphones charger etc are fine, just nicked the corner of the box a bit)
Thanks

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@potatoes1   It shouldn’t be a problem. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
kieran_hathway
Valued Contributor
Valued Contributor

What happened in the end? I want to return mine but don’t have original seal or prestige film on the phone screen.

James_B
EE Community Manager
EE Community Manager

Hi @kieran_hathway,

 

Welcome to the EE Community. 🙂

 

Where did you purchase your phone?

 

Have you had it less than 14 days?

 

Thanks

 

James

@kieran_hathway 
It was fine, actually couldn't find the lid of the original box when I was about to mail it (of found it right after sending it away), but there was no issue with that.