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Returning my iPhone 11 pro max

Maisiesinclairx
Explorer

‎25-10-2021 10:05 AM

I oredered a new iPhone 13 pro max and knew i would have to wait a while. I have received the returns pack but I keep getting emails that my phone needs to be sent back by tomorrow or they will add on a upgrade fee. Will they extend this till i get my new phone?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎25-10-2021 10:57 AM

@Maisiesinclairx  have you called customer services about this ? I recommend you do. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Maisiesinclairx
Explorer
In response to Chris_B

‎25-10-2021 11:31 AM

I did and he said it is a routine email. But they keep sending them and my phone has now been delayed 3 weeks more.

0 Helpful
Leanne_T
EE Community Support Team
In response to Maisiesinclairx

‎25-10-2021 11:55 AM

Hi @Maisiesinclairx

 

Thanks for coming to the community. 

 

If you give us another call on 150, the team will be able to make sure no charges are applied for the trade in.

 

Thanks. 

 

Leanne.

0 Helpful
Michelled192
Investigator
Investigator

‎25-10-2021 12:59 PM

Hi, I called and explained this as I am dealing with the same thing and they extended it.