Replacement for Google Pixel 4a

[maurice28]

Hi - on 22nd November I took delivery of a new Pixel 4a. I've started to notice though, that when the screen is it any kind of angle, a pink banding appears on any app or screen with a white background. It's distracting enough to be noticeable when reading text. I know colour change can occur on OLED screens but I've never noticed it like this before.

I'd be keen to get a repair or a replacement, whichever is easiest to get it resolved but I'm trying to avoid being without a phone for any length of time, as I don't have a spare. With it being within 30 days of receiving a phone, does anyone know if a replacement is likely and by any chance, could one be received before the old one is returned? I haven't taken out any insurance products.

[Chris_B]

@maurice28  as you don’t have insurance this will be under warranty,  you need to call customer services about this or you can go to a EE store. You’ll can ask at the store if they have a loan phone until your device is fixed.   You’ll only get a loan phone at a store. 

[maurice28]

Thanks @Chris_B , that's great. I think I read somewhere that the loan phone option wasn't available at the moment.

Looks like either way, I'm facing a period of time without a phone while it is assessed and replaced/repaired.

[Mark_Norville]

@maurice28 Good to see you are following my advice from earlier 😉

However, if you are desperate for a phone in the mean time, just go to Asda and pay £10 for a cheap phone, which acts as a back up for if you have a problem.

It is not a perfect solution, but until I got this pixel 4a, then I was using a £10 phone for over a year.

You are looking at potentially a two week turn around on any repairs for a phone.

Regards

Mark

[maurice28]

Thanks both. Just to update, I called 150 and as I am within 30 days, they have sent a new, replacement phone to arrive today and I hand the old one back to the courier. Can't argue with that!

[Mark_Norville]

@maurice28 Excellent news, the 4a is not perfect, but to have pink banding was a massive fault in the phone, and it would have messed up even further as time went on.

As I am saying to other people, make sure you get any electrical equipment up to room temperature before plugging an electrical charge into it. The google pixel 4a is waterproof to a standard, but that is when it is climatized. 

Regards

Mark

[maurice28]

So the replacement has come and looks the same, starting to think it's just the way the phone looks, or my eyes! Going to see if I can get a second replacement, don't know the chances!