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Register issues

Brammers21
Visitor

‎27-03-2021 03:49 PM

I ordered a pay as you go sim for my tablet but when trying to set it up on my ee it says I need to link my device. I thought I would just be able to use the sim in my tablet without anything else. Am I wrong.?

It won't let me finish the set up so I can't top the sim up

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎27-03-2021 03:59 PM

MyEE doesn't work for registering PAYG MBB devices or at least those with data SIMs. It stops at telling you to connect your device & login to it, but when you've done as instructed it doesn't have anywhere for you to say you've done it.

 

You may continue using your device but you just can't register it to MyEE.

 

Go to http://add-on.ee.co.uk/status from the device will tell you your usage.

 

Go to http://add-on.ee.co.uk/purchase from the device to buy add-ons.

 

You can use Fast Top Up online with a UK bank card. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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