Received new sim card but didn’t get a QR code with it to activate it with

[Jb83]

Hello,

As per subject: Received my new sim card earlier this week but I didn’t get a QR code with it to activate it with. So I have no signal whatsoever on my phone. I have searched through all the packaging and even through my bin to make sure I hadn’t missed anything, there is no QR code anywhere nor an activation code to activate it manually.

I need to be able to use my phone in emergencies, which I wasn’t able to do today in an emergency, especially since I live remote. Neither can I phone EE and their live chat is disabled. All I have is wifi but I can’t enable wifi calling as my sim is not activated yet. Can anyone help???

So frustrated!!

[Kirigaya_Kazuto]

Unless something has changed since the last time I got a physical SIM - there is no QR Code that comes with them, only eSIMS have QR codes as that is how your phone downloads the SIM card.

If it is a new contract the SIM should have came pre-activated, same with PAYG SIMS, you just have to top those up to start using it. 

[Jb83]

Thank you. I’ve went through the simswap link in the letter which doesn’t work. My iphone is asking for a QR code under “add cellular plan”. When I try to manually set up, it needs an activation code which I don’t have (apparently it should be underneath the QR code which I don’t have). I’ve read through all the instructions on paper and online, and have been at it for hours now, still no signal. 

[James_B]

Hi @Jb83,

Welcome to the EE Community. 🙂

You don't need a QR code if you have physical SIM card.

Is it a brand new SIM or a replacement? If a replacement, what was the reason for needing a new SIM?

Are you a pay as you go or pay monthly customer?

Thanks

James

[Jb83]

Thanks James. I’m a pay monthly customer, have been for years. I received a new Sim Card with my new contract & phone plan. Previously I was on a sim only contract.

[James_B · Accepted solution]

Hi @Jb83,

As you have upgraded you can continue to use your existing SIM in your new phone.

If your old SIM doesn't fit, you can activate the new one at myaccount.ee.co.uk/app/activate-sim. As part of the activation process, a security code will be sent to your old SIM.

Hope this helps. 🙂

James

[Jb83]

Thanks James. I have now put the old sim into the new phone and it seems to be working.

I guess I shouldn’t have followed the instructions that EE sent along with my new phone that instructed to install and activate the new sim. All I did was follow EE instructions that came with the new phone & sim. Very strange that they would send a new sim that then doesn’t work. There was also no word in the accompanying letter or anywhere in communications about using the old sim and installing that in the new phone, I was only advised to install the new sim. I’m glad I hadn’t thrown the old sim out yet... 

[Kirigaya_Kazuto]

Glad it is fixed and working for you now. I think they send them by default in case you didn't already have a SIM

[James_B]

I'm sorry for any confusion caused @Jb83, but glad you are up and running again.

You know where to find us if you need help with anything else in the future.

James