sim upgrade

[Wendy27313]

I am at the end of my contract and bought a new phone outright and switched to a SIM only contract at the end of last month.  Plan is correct on my EE.    I have been charged old rate today as of nothing has happened.  Does it take a month to process a change ?/

[Leanne_T]

Hi @Wendy27313

Thanks for coming to the community. 

Did you change your plan after your bill date? 

Does the old and new plan show on your bill? 

Thanks 🙂

Leanne.

[Wendy27313]

I thought I had switched to Sim only using the “Upgrade “ and that shows on my Plan with the new price quoted.     That was on 28 June.  However EE took a payment the same as always from my account today , 5 July,   for the full amount of device +  Sim, and I was advised that it won’t change until the end of this month.   It seems that I am paying for the month just gone                                                                                                                                                                                                                                                  

[James_B · Accepted solution]

Hi @Wendy27313,

If upgraded after your bill was produced, the change will be reflected on your next bill.

James