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Re: With a standard upgrade do i keep my old phone or is that part of the upgrad

Kmaimon
Visitor

That doesn’t answer the question 

 

do I have to trade the old phone?
Can I keep the old phone and get a new one regardless?

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Kmaimon ,

 

Welcome to the community,

 

You do not need to return your old phone when upgrading, this is not part of the upgrade, unless you require this, you may keep your old phone, always useful to have one in reserve.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @Kmaimon ,

 

Welcome to the community,

 

You do not need to return your old phone when upgrading, this is not part of the upgrade, unless you require this, you may keep your old phone, always useful to have one in reserve.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.