Santander Mobile app

[Shaan123]

Hi there, having the same issue as poster, mobile data works for everything else but the Santander banking app since switching to the 5G plan. Any fix on this?

[Jon_K]

Hi @Shaan123.

If you drop your connection down to 4G, can you use the app?

What phone are you using?

Jon

[Shaan123]

Switched to 4G only, still says the same thing. 5G is only in certain areas in my town so it’s mostly 4G. Phone is a iPhone 12 Pro Max.

[Jon_K]

Thanks @Shaan123.

Does the app work on WiFi?

Do you have any trouble with other apps using 4G or 5G on your phone?

Jon

[Shaan123]

Works fine on WiFi, everything else works on 4G/5G. It’s been happening since I upgraded my sim.

[Jon_K]

Thanks @Shaan123.

I'd recommend getting in touch with our Tech Gurus about this.

They will be able to investigate further and hopefully find a way of getting this to work.

Jon