And my £5 pack renewed on Saturday has disappeared completely. Data, voice, text all gone. I haven't used 400 mins of voice in 3 days. Something is wrong. Called 150 & it says calls to customer service are not free & that I don't have enough credit to speak to them.
Hi, I dialled the freephone number from a different phone. Think it was 1 for mobile, then 4 for tech support, then whatever numbers it was for 'other enquiry' until I got put in a queue. I waited a while to speak to someone but it was sorted out, credit and pack restored.
Thought I'd be trapped in the never ending loop of trying to find an option to talk to someone! 🙂
Reply from 150 to Bal text is £0.11. I have been charged for 2 text messages that should have come from my pack.
Yes I did send a "Stop Pack" when my pack started. But that was to stop the NEXT pack not the current pack. I made a phone call after buying the pack on 23rd Sat. That seems to have come from my pack.
No it does not. It says my last top up was £5 on 23rd Jan & I know I used that to buy a pack. I have confirmation text messages from 23rd Jan to say top up was successful & pack purchase was also successful & what my allowances are/were.
@KSI65 : Calling EE CS on PAYG has always cost 25p per call.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
@XRaySpeX: Last month (Dec 2020) I called 150 because I could not send or receive text messages. i was even greeted by a voice message saying that it's free for pre-paid users. I ended up spending 26 minutes talking 1st then 2nd level support. In the end the problem was a faulty Google update for Carrier Services app that was causing the problem.
@Leanne_TI can't call this number because it diverts to customer service which I can't speak to because that's a chargeable call to Pre-paid users & I don't have enough credit. It's the same as calling 150.
I am not going to top up or buy any packs till I get an explanation on where my existing pack has gone.
