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Re: I cant log into my account (tried common solutions)

smogthemog
Explorer

‎25-08-2021 05:30 PM

I too are having now the EXACT same problem as detailed above!! It is truly infuriating because I keep getting letters EVERY month saying my bill hasn't been paid - IT HASN'T BEEN PAID BECAUSE YOUR WEBSITE ISN'T WORKING EE and I simply cannot pay it!!!

My mobile EE app does exactly the same!

I have to ring and pay over the dam phone every time after trying to sort this out COUNTLESS times now and each time the operator on the end says it has all been sorted now and wont happen again but come the end of the month I try and log on and it's back to not working.

PLEASE sort this problem out for me once and for all EE PLEASE!!!!!!!!!

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎25-08-2021 06:35 PM

Hi @smogthemog

 

Thanks for coming to the community. 

 

Does this happen every time you try and log into your My EE account or certain times? 

 

Thanks. 

 

Leanne.

0 Helpful
smogthemog
Explorer
In response to Leanne_T

‎25-08-2021 06:55 PM

Hi Leanne.
I log into my EE account as normal but as soon as I go into my Mobile
section it comes back with an Error, error as mentioned in the original
post of the thread, and it logs me out of MyEE. It does this every time.
If I go into my Broadband account, which I don't actually have anymore!!!!
Everything is fine, I can look at my old bills and everything.
The problem is in the Mobile section of my account and because of this I am
unable to pay my bill.
0 Helpful
Leanne_T
EE Community Support Team
In response to smogthemog

‎25-08-2021 06:59 PM

Thanks for the extra details @smogthemog

 

I would suggest giving our Mobile Care team another call on 150, they will run through some extra troubleshooting with you and if needed they can raise a support ticket for your My EE account. 

 

Let me know how you get on. 

 

Leanne.

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎25-08-2021 09:31 PM - edited ‎25-08-2021 09:33 PM

@smogthemog : Try using Fast Payment to pay by UK bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)