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07-12-2020 05:36 PM
I have the same problem in fact the SIM card that came doesn’t work either. I got my phone last Wednesday. Supposed to be trading in my old one, but no way until my new phone works. I’ve tried every link there is. I’ve hung on the phone on different days for about 20 mins each time and can’t get through.
07-12-2020 06:22 PM
Hi @parkspickle,
Did you upgrade? If you did, you can continue to use your old SIM.
If your old SIM is the wrong size, please activate your SIM at myaccount.ee.co.uk/activate-sim.
Hope this helps.
James
08-12-2020 06:54 AM
08-12-2020 08:10 AM