EE SIM Plan Unlimited £27 SIM only upgrade

[Biohazardhc]

Upgraded to the above SIM only deal but have two problems:

1. My data is showing only 40GB when it should be unlimited data
2. The deal I am supposed to be on is £25/month after discounts but that doesn’t seem to be showing up, instead it says £27.59/month (My add ons show a £1/mth loyalty discount but that still doesn’t bring it down to £25)

Please help to fix these problems.  Also will I get 5G on this plan when I am in a 5G area?

[David · Accepted solution]

Hi @Biohazardhc 

Welcome to the EE Community,

unfortunately here on the community there isnt any account access if you call freephone 0800 317 720 a customer service advisor will be able to rectify your issue for you.

Thanks,

David.

[Biohazardhc]

OK I will do that... I saw on other posts that the issue was solved online, but if the only way is to ring CS, I will do it... Thanks

[David]

@Biohazardhc you can also speak with a chat advisor here 

CHAT ADVISOR  

then click lets chat.