Re: Cant topup or call 150

Zain14
Investigator
Investigator

‎27-12-2021 04:22 PM

I use my phone it has been only a couple of days I cannot receive any calls I have tried evrything 

0 Helpful
13 REPLIES 13
Jon_K
Former EE Employee
In response to Zain14

‎30-12-2021 07:58 AM

Hi @Zain14.

 

The only way to get your number out of hibernation is to give our Customer Care team a call.

 

They will be able to help you as long as the number has been used within the last 279 days.

 

If it's been longer than this, unfortunately the number will be lost.

 

Jon

0 Helpful
Zain14
Investigator
Investigator
In response to Jon_K

‎30-12-2021 02:36 PM

Ok thanks to u both I will call u soon @Jon_K @XRaySpeX 

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XRaySpeX
EE Community Star
EE Community Star
In response to Zain14

‎30-12-2021 02:51 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Zain14
Investigator
Investigator
In response to XRaySpeX

‎30-12-2021 07:16 PM

@XRaySpeX it works now thank for your help