Can’t receive incoming calls after old number transferred

[Kellyatkins285]

Did you sort it? I ya e the same problems:(

[Katie_B]

Good Morning @Kellyatkins285. 

Thanks for coming to the community. 

When did your number transfer complete?

Are you able to make calls?

Katie 🙂

[Kellyatkins285]

Moring

ues I can make calls, I have spoken to someone and they have said all the files haven’t come through with my number port so now I have to wait 😞 

[Katie_B]

Thanks for getting back to me @Kellyatkins285. 

Was a time scale provided?

Katie 🙂

[Kellyatkins285]

No 😞 do you have one? It’s my sons birthday today and nobody can call him, it’s been such a disaster moving to ee

[Katie_B]

Hi @Kellyatkins285. 

Unfortunately to be able to provide a timescale a complete diagnostics will need to be completed by our customer service team. 

Please give them a callback and they will be able to provide a timescale for you. 

I hope your son has a wonderful birthday!

Katie 🙂

[Kellyatkins285]

I really can’t be **bleep**d to call up again, the girl sad she would email me and hasn’t even bothered. When it’s done I’m leaving EE, total rubbish!