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Re: Can’t receive incoming calls after old number transferred

rc789
Investigator
Investigator

‎03-08-2020 02:30 PM

Hi, i have the same issue.  O2 disconnected my line today.  I can make outgoing calls on my number but can not receive them.  How long do I need to wait before this is an issue (as it is now already) and how do I know if all my data has been exported from O2 like it should have been?  I've had no comms from EE at all so far and have restarted the phone several times. Thank you.

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎03-08-2020 02:39 PM

Hi @rc789

 

Thanks for coming to the community.

 

The number transfer can take up until midnight to fully complete for you.

 

Let me know how you get on.

 

Leanne.

0 Helpful
rc789
Investigator
Investigator
In response to Leanne_T

‎03-08-2020 02:40 PM

Okay.  If it is an issue tomorrow I'll be back in touch.  Thank you.

0 Helpful
Leanne_T
EE Community Support Team
In response to rc789

‎03-08-2020 02:44 PM - edited ‎03-08-2020 02:46 PM

Your welcome @rc789

 

Hope your number is transferred for you soon 🙂

 

Leanne.

0 Helpful
rc789
Investigator
Investigator
In response to Leanne_T

‎04-08-2020 10:26 AM

Hi, phone all working as it should now so that's great.  I cant get into my free BT swappable benefit though.  I'll try another forum for that i guess?

 

0 Helpful
Leanne_T
EE Community Support Team
In response to rc789

‎04-08-2020 10:29 AM

Great news @rc789

 

Is this the BT Sport swappable?

 

If so, have you text SPORT to 150?

 

Speak soon 🙂

 

Leanne.

0 Helpful