cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Quick start iphone 7 to iphone xr taking 2 hours and ongoing

gedster1
Explorer

I have a new iphone xr and started quick start following Apple on line instructions. My Plusnet wifi connection says the signal strength is good (shown on Windows pc). The phones are side by side and working wirelessly. I have held the camera over the animation and entered my passcode on the new phone. The old phoe has a message display on screen saying Finishing on New iPhone. The daisy wheel is spinning. It has been like this for two hours or more. I have about 40 apps on my phone and photos, music etc less than 3 GB .. any ideas why it is taking so long and is this a problem? Thank you

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@gedster1   Everything is transferring over from one device to the other.   It shouldn’t take this long and you might need to start again.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Sorted it out - wireless probs following storm! Duurrrrhhh!