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Purchasing Add-On Data Pack - No Internet

DJB159
Explorer

‎06-07-2020 06:17 PM

Hello,

 

My first post here so I hope this in the right place.

I have an EE 4GEE wifi box that I occasionally use when travelling and therefore use PAYG.

I have been attempting for the majority of this afternoon to purchase a data add-on for this device.

 

I have successfully logged onto my EE account and added £10 credit to the account. However, when trying to purchase a data add-on I am told that I must be connected to the device.

 

Unfortunately, when I try to do this, I cannot connect to the internet (4G through the 4GEE box), but can connect to the box itself. The issues is that there is currently no data at all on the account.

 

Therefore, I am unable to purchase a data pack. I have tried buying an add-on pack whilst logged into the account on both my phone (website and My EE app) and laptop. Neither allow me to purchase it as I am not connect to the 4GEE box.

 

I cannot for the life of me work out how I am supposed to add data to the device.

 

Any help will be much appreciated.

0 Helpful
6 REPLIES 6
Peter_C
Ace Contributor
Ace Contributor

‎06-07-2020 06:34 PM

Hi @DJB159 and welcome to the EE Community. 

 

When you connect to WiFi signal from the 4GEE WiFi, enter add-on.ee.co.uk into the address bar and try browse to it. 

 

Thanks,

Peter

0 Helpful
DJB159
Explorer
In response to Peter_C

‎06-07-2020 07:09 PM

Hello,

 

I am met with the "no internet" google page.

 

Thanks

0 Helpful
James_B
EE Community Support Team

‎07-07-2020 07:56 AM

Hi @DJB159,

 

Welcome to the EE Community. 🙂

 

add-on.ee.co.uk is zero rated so you don't need a data allowance to access it.

 

When did you last use the device? Could your account be in hibernation?

 

Thanks

 

James

0 Helpful
Peter_C
Ace Contributor
Ace Contributor
In response to James_B

‎09-07-2020 01:29 AM - edited ‎09-07-2020 01:30 AM

Hi @DJB159, there are a couple of additional routes to purchase an addon.

1: login to the portable WiFi's web interface on 192.168.1.1 and use its SMS messaging option to send the correct short code to 150.

2: if you insert the SIM in an EE/unlocked phone then you should be able to purchase an add-on through add-on.ee.co.uk

droopywinter
Visitor

‎30-10-2021 11:57 AM

I have the same problem, it's so frustrating. I don't understand why EE make it impossible to purchase data unless you are connected to the device! Thankfully I only use this SIM intermittently when travelling, I wouldn't consider switching my main monthly contract to EE.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to droopywinter

‎31-10-2021 02:18 PM

@droopywinter : Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what it offers you.

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