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Purchased Contract 2 Weeks Ago and Nothing

Profile closed
Not applicable

‎11-05-2019 10:36 PM

I purchased a sim only deal 2 weeks ago. I received an order confirmation and nothing since then. Is this normal? I don't expect so since it's literally just a SIM card I'm waiting for.

 

Not giving me a great impression. 

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4 REPLIES 4
Profile closed
Not applicable

‎11-05-2019 10:39 PM

@Profile closed perhaps your SIM got lost in the post... Did you not contact EE about your situation already? I would have done so after 3 working days had passed. 

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Profile closed
Not applicable
In response to Profile closed

‎11-05-2019 10:41 PM

I did after waiting a week. They said the order is processing and it takes up to 2 weeks.

 

Just got off live chat and they said they can't find my order so now will have to phone in tomorrow morning. 

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Profile closed
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In response to Profile closed

‎11-05-2019 11:30 PM

@Profile closed that's a long wait... What's the delay? Are they waiting on a credit check or something? Yes, do phone up tomorrow.

0 Helpful
Christopher_G
EE Community Support Team
In response to Profile closed

‎12-05-2019 08:45 AM

Hi and welcome to the community, @Profile closed. 🙂

 

Sorry to hear about your order. Let us know how you get on after speaking with the Mobile Care team.

 

Chris

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