Positive Feedback
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21-04-2020 09:18 PM
Hi,
I’m new today to the community. Basically I would like to know how I give feedback on an EE representative? Unfortunately the way the automatic feedback process works it only counts towards the first call handler and I wish to talk about the last person I spoke to.
Yesterday I called EE to discuss an upgrade. During that call with my final call handler, Ryan Steele, I was given such an extraordinary amount of information, care and attention. I mean even beyond just my mobile.
Ryan have me options to explore with handsets and also threw some more information my way that has resulted i my making some massive positive changes today and savings my hundreds!
I found him so pleasant and we spoke about our lives at the moment with the COVID mess as well as all the information with handsets, broadband and TV packages.
I just cannot thank him enough and he was so polite and kind, not pushy in any way. I am such a happy customer today! That man needs a raise and I want to make sure the feedback gets back to him please.
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22-04-2020 10:24 AM
Good Morning @Kittycatcool.
Welcome to the EE Community.
Thank you so much for leaving such amazing feedback.
It's fantastic to hear Ryan was able to help you and have such a positive impact during this difficult time.
As a thank you from us here on the community, I would love to send you a small gift.
Please check your inbox and get back to me when you can.
Take care,
Katie 🙂
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22-04-2020 10:24 AM
Good Morning @Kittycatcool.
Welcome to the EE Community.
Thank you so much for leaving such amazing feedback.
It's fantastic to hear Ryan was able to help you and have such a positive impact during this difficult time.
As a thank you from us here on the community, I would love to send you a small gift.
Please check your inbox and get back to me when you can.
Take care,
Katie 🙂
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23-04-2020 05:20 AM
Thank you so much Katie. Very unexpected!
