Positive Feedback

[Kittycatcool]

Hi,

I’m new today to the community. Basically I would like to know how I give feedback on an EE representative? Unfortunately the way the automatic feedback process works it only counts towards the first call handler and I wish to talk about the last person I spoke to.

Yesterday I called EE to discuss an upgrade. During that call with my final call handler, Ryan Steele, I was given such an extraordinary amount of information, care and attention. I mean even beyond just my mobile. 

Ryan have me options to explore with handsets and also threw some more information my way that has resulted i my making some massive positive changes today and savings my hundreds!

I found him so pleasant and we spoke about our lives at the moment with the COVID mess as well as all the information with handsets, broadband and TV packages.

I just cannot thank him enough and he was so polite and kind, not pushy in any way. I am such a happy customer today! That man needs a raise and I want to make sure the feedback gets back to him please.

[Katie_B · Accepted solution]

Good Morning @Kittycatcool. 

Welcome to the EE Community. 

Thank you so much for leaving such amazing feedback. 

It's fantastic to hear Ryan was able to help you and have such a positive impact during this difficult time. 

As a thank you from us here on the community, I would love to send you a small gift. 

Please check your inbox and get back to me when you can. 

Take care, 

Katie 🙂

[Kittycatcool]

Thank you so much Katie. Very unexpected!