I purchased a 4GEE home router and unlimited data plan for my parents as there rural broadband through BT is slow and unreliable but after using this for a few months this is no better as signal is too weak , after being sold it as a solution now it doesn't work can I cancel the contract and save the.money I'm paying for a service that doesn't work?
@Timzc74 After how long ? You had a 14 day cooling of period from receiving the device. If it was a store purchase you had a cooling off period if there was no signal at the home.
You might only need an external antenna fitted what’s the EE signed like outside the property.
It's been a few months now and tried a few different internal and external antennas but still no strong signal , just feel misled and now out of pocket for a product I thought would help solve a problem after being told it would by an advisor
