Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Pocophone F1, EE App suddenly stopped!

Fwood
Visitor

‎19-11-2020 07:28 PM

Hi all

I have an unlocked, Malaysian-bought Poco F1 phone which I have used on the EE network since July this year. App worked perfectly, on PAYG.

I just went to check my data balance using the app and I am getting the green 'There seems to be a problem' screen, something about the configuration of the device...

I have uninstalled the app, and luckily I can still login online to top up, but I do want the use of the app on my phone...

Anyone have any ideas? I did use another number on the phone at Xmas when I was visiting the UK then - the new number with EE is different and new since July. The old one was BT PAYG I think.

 

Thanks!

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎19-11-2020 08:31 PM

@Fwood   It’s an android device that EE doesn’t sell and your device might of had an update that has now made compatibility issues with my EE app.   EE can not check every different type of Android devices there are.    You’ll need to call customer services to report this back so it can be looked in too. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Northerner
EE Community Star
EE Community Star

‎19-11-2020 11:10 PM

Hi @Fwood 

 

Install the app and then go into settings - applications/apps find the EE app and clear the cache and data. Then try again.

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful