Pixel 5 Delivery – No free headphones

jfmcquade
Visitor

Hello,

I pre-ordered a Pixel 5 which arrived today. However the Bose headphones that were included for free were not in the package.

Will they arrive separately? I haven't heard from EE or DPD that they will.

Thanks

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Hi @jfmcquade @BexKat

 

Welcome to the community 🙂

 

To claim your gift, visit the claim portal from 14 days after your purchase and complete the claim form including your proof of purchase and an image of the IMEI which can be found on the box or in the settings menus.

 

Claims must be made within the claim period which is 14 – 45 days from the date of your purchase.

 

You can find full details on our Google Pixel 4a with 5G and Pixel 5 pre-order offer post.

 

Thanks.

 

Leanne.

View solution in original post

12 REPLIES 12
BexKat
Explorer

I'm the same. I was told you have to Redeem them from Google but haven't received any information on how to redeem them!

BexKat
Explorer

Right so i've looked into it. And I think you redeem through the google website - i'm not too sure if EE help in prompting you there or not. Here's some more info https://pixel-offers.com/bose/en-GB/support

 

Leanne_T
EE Community Support Team

Hi @jfmcquade @BexKat

 

Welcome to the community 🙂

 

To claim your gift, visit the claim portal from 14 days after your purchase and complete the claim form including your proof of purchase and an image of the IMEI which can be found on the box or in the settings menus.

 

Claims must be made within the claim period which is 14 – 45 days from the date of your purchase.

 

You can find full details on our Google Pixel 4a with 5G and Pixel 5 pre-order offer post.

 

Thanks.

 

Leanne.

The link you need to follow has been posted twice by leanne. Follow that it takes a couple minutes to complete

I ordered on the 14th October. I (finally) received my phone today. Above it says you need to wait 14 days from ordering, when you go to claim it says "You have waited 14 days from receiving your Pixel 5 or Pixel 4a 5G before starting this claim". 

 

Which is it please? 14 days from order, or 14 days from receiving? I don't want to apply, get declined and make the process difficult!

 

Thanks

Leanne_T
EE Community Support Team

Morning @tommo800

 

Thanks for coming back to the community.

 

I have asked the relevant team for you, and will get back to you as soon as I have further information 🙂

 

Leanne.

 

 

Leanne_T
EE Community Support Team

Morning @tommo800

 

I have heard back from the team now.

 

They have asked if you can submit your claim now as you are over 14 days since you placed the order and let me know how you get on?

 

Thanks 🙂

 

Leanne.

Thanks Leanne I will do that 🙂

Leanne_T
EE Community Support Team

No problem @tommo800

 

Please let me know how you get on 🙂

 

Leanne.